Support Desk

We're here when the needle drops

Whether you need help with your forum account, a gear recommendation, or a question about an artist feature, our team responds quickly and knows the local scene inside out.

Forum & Account Help

Issues with login, profile setup, or posting in threads. We sort out technical hiccups so you can get back to the music.

Response time

Within 24 hours on weekdays

Gear & Sound System Advice

Questions about turntables, mixers, monitors, or setting up a rig for small venues. Our community moderators know their specs.

Response time

Within 48 hours, including weekends

Artist & Editorial Inquiries

Pitch an interview, submit your mix for review, or ask about featuring your event photography on the site.

Response time

Within 3 business days

Prefer to reach us directly?

Email the team or give us a call during office hours.

Office hours: Monday to Friday, 9:00 – 17:00 SAST. For urgent forum moderation issues, check the FAQ section for common fixes and community guidelines.

FAQ

Common Questions from the Community

Straight answers about the forum, gear talk, and how to get involved.

How do I join the weekly track feedback threads?

Every Monday we post a new thread in the Production Corner board. Drop your track link, mention the genre and what kind of feedback you want — mix critique, arrangement, or overall vibe. Members usually respond within 24 hours. Keep it constructive and you'll get the same in return.

Can I sell or trade gear on the equipment swap board?

Yes. Post a clear description, condition, and your city. Photos help a lot. We encourage local meetups for larger items like speakers and mixers — check the meetup section to coordinate with other members in your area. No commercial dealers, just community swaps.

What genres are covered in the listening sessions?

House, techno, amapiano, and deep house are the core. Each session is curated by a different member, so you'll hear everything from classic Detroit techno to fresh local amapiano cuts. Sessions happen every second Friday evening, and the playlist is shared afterwards for those who can't join live.

I'm new to production. Where should I start?

Check the Production Tutorials board — there's a pinned beginner's guide covering DAW setup, basic mixing, and sample selection. The community is friendly to newcomers, so don't hesitate to ask questions in the thread. You can also find local producers for studio collaborations through the meetup board.

Are there any rules about posting event photography?

We love event photos — they capture the club culture we're all about. Post them in the Event Photography board with the event name and date. Keep shots respectful of the venue and crowd. If you're a photographer looking to cover local events, introduce yourself in the meetup section.

How do I get featured in the artist spotlight?

Spots are opened through nominations from the community. Active members who contribute to discussions, share their work, and support others get noticed. When a spot opens, we post a call for submissions — send us your bio, a few tracks, and a short story about your journey in the scene.

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